Refund Policy

Last updated: May 21, 2025

At Kinematek Enterprise LLC, we are committed to delivering high-quality products and services. Please read this Refund Policy carefully to understand the terms under which refunds may be issued.

1. Digital Products

Due to the intangible nature of digital goods—including downloadable files, subscriptions, and online tutorials—all sales are final and non-refundable once the product has been accessed, downloaded, or the subscription period has commenced.

If you experience any technical issues preventing access to digital products, please contact us promptly at support@kinematek.com. We will make reasonable efforts to resolve the issue, but refunds will not be issued solely for technical difficulties beyond our control.

2. Custom Services (Graphic Design, CAD, Web Design, Web Management)

Refunds for custom services are generally not available once work has commenced or deliverables have been provided in accordance with the agreed-upon scope.

• Cancellation requests received prior to the start of work may be eligible for a full refund, subject to any applicable fees or costs already incurred.
• If you believe the services delivered do not comply with agreed specifications, please notify us immediately. We will work to address your concerns and make reasonable revisions within the original scope of work.

3. Subscription Services

• Subscription fees are billed on a recurring basis unless canceled prior to renewal.
• Upon cancellation, your subscription will remain active through the current billing period, after which access will terminate.
• Refunds or credits for partial billing periods, unused services, or cancellation after renewal will not be provided.

4. Refund Requests and Procedures

All refund requests must be submitted in writing via email within 14 calendar days of the purchase date.

Please include:

• Your order number
• Purchase details
• A clear explanation for the refund request

Refund requests are reviewed on a case-by-case basis at the sole discretion of Kinematek Enterprise LLC.

5. Limitation of Liability

Kinematek Enterprise LLC shall not be liable for any indirect, incidental, consequential, or punitive damages arising from refunds or lack thereof.

By purchasing or accessing services or products on this Site, you agree that Kinematek’s sole obligation with respect to refunds is limited to the refund amount, if any, explicitly granted under this policy.

6. Exceptions and Fraud Prevention

Kinematek Enterprise LLC reserves the right to deny refund requests it deems fraudulent, abusive, or outside the scope of this policy.

7. Contact Information

For questions or to request a refund, please contact:

Kinematek Enterprise LLC
PO BOX 5958
support@kinematek.com
(+1) 404-642-8941