Refund & Returns Policy

Last updated: September 6, 2026

At Kinematek Enterprise LLC, we are committed to providing high-quality products. Please read this Refund & Returns Policy carefully to understand when refunds, replacements, or other remedies may be available.

1. Physical Products

We accept refund or replacement requests for physical products that are defective, damaged during shipping, incorrect, or materially different from what was ordered.

We do not accept returns or provide refunds for a change of mind, incorrect product selection, or other reasons unrelated to a defect, damage, or fulfillment error.

3D-Printed Product Notice

Our products are manufactured using 3D printing. As a result, minor cosmetic variations, such as small surface imperfections, layer lines, or slight variations in texture or finish, may occur as a normal part of the manufacturing process. These characteristics do not affect the product’s intended fit, function, or performance and are not considered defects.

Refund or Replacement Requests

Please contact us at support@kinematek.com within 14 calendar days of receiving your order.
Include your order number, a description of the issue, and, when applicable, clear photographs showing the product and the problem.
If the product was damaged during shipping, photographs of the product and packaging may be requested to help us investigate the damage and file any necessary shipping claims.
If we determine that the product qualifies for a refund or replacement, we will provide instructions for the return when a return is necessary.
Products being returned should be in their original packaging and in the condition in which they were received, except where the product or packaging was damaged or defective.
If the issue was caused by a defect, shipping damage, or an error on our part, Kinematek will cover reasonable return shipping costs when a return is required.
If a refund is approved, the refund will generally be issued to the original payment method.

We may request that a defective, damaged, or incorrectly shipped product be returned before issuing a refund or replacement.

2. Digital Products

Due to the intangible nature of digital products, including downloadable files and online tutorials, all digital-product sales are final and non-refundable once the product has been accessed or downloaded, except where required by applicable law.

If you experience a technical problem that prevents you from accessing a digital product you purchased, please contact us at support@kinematek.com. We will make reasonable efforts to help resolve the issue.

3. Refund Request Procedure

All refund or replacement requests for physical products must be submitted within 14 calendar days of receiving the order.

Please include:

Your order number
The product purchased
A description of the issue
Photographs or other information supporting the request, when applicable

We will review the request and determine whether the product qualifies for a refund or replacement under this policy.

4. Refund Processing

Approved refunds will generally be issued to the original payment method.

Once a refund has been issued, the time required for the funds to appear in your account may vary depending on your payment provider or financial institution.

Shipping charges are generally non-refundable unless the refund is due to a product defect, shipping damage, an incorrect item, or an error on our part.

5. Exceptions and Fraud Prevention

Kinematek reserves the right to deny refund or replacement requests that are fraudulent, abusive, submitted outside the applicable time period, or otherwise outside the scope of this policy.

Nothing in this policy is intended to limit any rights or remedies that cannot legally be waived under applicable law.

6. Contact Information

For questions or to request a refund or replacement, please contact:

Kinematek Enterprise LLC
PO BOX 5958
Atlanta, GA 30307
support@kinematek.com